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Important Notice: Microsoft Service Outage Impacts
Updated: 13th November 2026
Microsoft is currently experiencing a widespread service outage, which is affecting some Outlook and Hotmail users.
What does this mean for you?
As a result of the Microsoft outage, you may experience issues or delays with:
- Logging in or creating an account – One-time passcodes (OTPs) may not be received.
- Resetting your password – Password reset emails may be delayed or not received.
- Purchasing gift cards online – Online gift cards may be delayed or not received. In this case, please reach out to our customer service team and once Microsoft services have been restored, we will re-send your digital Gift Card.
- Email notifications – Order confirmations, refund notifications, Click & Collect updates and other automated emails may be delayed.
As this is an external Microsoft service disruption, the resolution is outside of our control. We are closely monitoring Microsoft’s progress in restoring services and will provide updates as more information becomes available.
We apologise for any inconvenience caused by this outage and appreciate your patience while Microsoft works to restore normal service.
