TERMS AND CONDITIONS
USING OUR WEBSITE
The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as a information resource for our real estate services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
CHILDREN AT SILK Laser Clinics
We love kids as much as we love safety! It is not safe for children under the age of 16 to be in our treatment rooms. We appreciate that it can be hard to schedule appointments around family commitments therefore, children may be left in our waiting areas. However, please be aware that we do not provide any supervision and we take no responsibility for the safety of your children if they are being left unattended. If you need to re-book please don’t hesitate to contact us so we can reschedule your appointment to a more suitable time.
REDEMPTION OF TREATMENTS
South Australia: pre-paid treatments can be used across all SILK stores in SA, if they were purchased in SA.
Northern Territory: pre-paid treatments can be used across all SILK stores in NT & SA, if they were purchased in NT & SA.
Western Australia: pre-paid treatments can be used across all SILK stores in WA, if they were purchased in WA.
Tasmania: pre-paid treatments can be used across all SILK stores in TAS, if they were purchased in TAS.
Queensland: pre-paid treatments can be only be used at the clinic at which they were purchased.
New South Wales: pre-paid treatments can be only be used at the clinic at which they were purchased.
Treatments purchased at SILK Laser Clinics are not redeemable at The Laser Lounge clinics.
PRICE BEAT POLICY
We will beat a competitors advertised pricing on like for like services. Clients are not permitted to go back and forward between the competitor and SILK.
- Competitor must be located within the local area ie: not interstate. Must be within 10km radius of SILK Laser Clinics redeeming ‘Price Beat’
- May only purchase the same volume of skin treatments as advertised by the competitor. (Ie; Can’t purchase 10 of an introductory single treatment price)
- In every instance pricing must be cross checked and confirmed as an advertised price on the competitor’s website or via phone directly with the competitor.
- The client must disclose their request for a ‘Price Beat’ prior to treatment
LASER HAIR REMOVAL
- Will ‘Price Beat’ on all Medical Grade laser technology including Diode and Alexandrite
- Matching area for area
- Singles and course pricing
- PicoSure Laser only
- Area for area
- Microdermabrasion: – duration for duration, area for area
- LED Light Therapy – duration for duration, area for area
- Dermafrac Infusion – infusion for infusion, area for area
- Microneedling – Treatment for Treatment, area for area
- Laser Pigmentation Removal – Area for area
- Anti Wrinkle – same product only, unit for unit
- Dermal Fillers – Region for region, unit for unit
- The Price Promise will only apply to cosmetic injection treatments if the treatment requested by the client is necessary, indicated and recommended for the individual client by one of our medical practitioners following a full consultation and physical assessment.
The ‘Price Beat’ does not apply to payments received or treatment already undertaken
SILK LASER LIFETIME APPEARANCE PROMISE – LASER HAIR REMOVAL
At SILK, we are proud to stand behind our services, and we believe all of our clients deserve the best possible results. In most cases, six to eight treatments is all that it is required to achieve the desired result, but if further Laser Hair Removal treatments are needed after the completion of ten treatments, we promise to provide additional Laser Hair Removal treatments to you at 40% off for the rest of your lifetime!
Offer only applies to treatment on specific body part that has received the ten treatments and does not apply to any other area of the body.
40% discount applies to Full Priced treatments only and does not apply to specials or discounted pricing.
If customer has prepaid for 6 treatment course, 7th and 8th Rx treatment will be charged at full retail price.
Lifetime Appearance Promise Pricing only applies to single treatment areas only, not combination areas. Exceptions to this are Full Body and Chin/Lip treatments.
SILK LASER LIFETIME APPEARANCE PROMISE – LASER TATTOO REMOVAL
At SILK we are proud to stand behind our services, and we believe all of our clients deserve the best possible results. In most cases, ten treatments is all that is required to achieve maximum clearance of any tattoo.
However, if further Tattoo Removal treatments are needed after the completion of ten treatments, we promise to provide additional treatments to you at 40% off for the rest of your lifetime!*
SILK Laser Clinics does not guarantee 100% clearance of all tattoos as varying factors such as depth, type of ink and colour of ink can contribute to not having 100% clearance.
SILK GIFT CARDS
All gift vouchers must be sold by SILK Laser Clinics
Gift Vouchers expire 36 months after date of purchase
Gift Vouchers are non refundable
Gift Voucher must have serial number written on the voucher for the voucher to be valid.
Gift Voucher may still be used without original voucher if the client has the serial number.
Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. This card is: Redeemable for merchandise or services at SILK Laser Clinics. Not redeemable for cash; Must be redeemed before the expiry date shown on the card; will be void and will not be redeemed after expiry date.
Cannot be reloaded or increased after issue; is partially redeemable. Cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require difference to be paid by other method. We reserve the right to change any terms contained in these Terms and Conditions of Use.
SILK PREPAID COURSES
SILK Laser Clinics offers a variety of discounts on prepaid courses:
Laser Hair Removal & Microdermabrasion
– a 25% discount for a course of 6 x treatments are paid for upfront for each individual body part
– a 30% discount if a course of 8 or more treatments are paid upfront for each individual body part
Laser Tattoo Removal
– a 10% discount for a course of 4 x treatments are paid for upfront for each individual tattoo
– a 15% discount if a course of 6 x more treatments are paid upfront for each individual tattoo
Laser Pigment Removal
– a 10% discount for a course of 2 x treatments are paid for upfront for each individual tattoo
– a 20% discount if a course of 4 x more treatments are paid upfront for each individual tattoo
Prepaid courses are non transferable and are nonrefundable.
Prepaid value can not be exchange for a different body part or treatment.
Prepaid courses can not be split or shared.
All prepaid Course treatments expire 18 months from purchase.
SILK Loves New Client Offer:
- Treatments cannot be prepaid
- 10% off does not apply to packages
- Treatments cannot be prepaid
- Not available with any other offer
- New Clients Only. A customer will be deemed a new client if they have not had a cosmetic injection treatment.
Laser Hair Removal and Skin:
- Offer applicable to new clients only. A customer will be deemed a new client if they have not had a treatment in the applicable category at a SILK clinic previously. For example, a current SILK customer who has had a laser hair removal treatment at SILK, but no skin treatment, would be considered a new skin client and would be eligible for the Skin Treatment offer. The customer would not be eligible for any of the Laser Hair Removal offers as they are a current laser hair removal client.
- First treatment only. Regular pricing applies for second treatment onwards.
- Treatments cannot be prepaid, and treatment and payment must take place before the expiry date.
- Excludes add-ons
Hello Savings – 4-30 September 2019
- Discount only valid on selected treatments.
- Discounts apply to single treatment only. Clients can purchase as many as they like.
- Pre-Paid Treatments expire 18 months from date of purchase.
- No further discounts apply.
- Discounts do not apply to set laser hair removal packages or add ons.
- Clients cannot swap any treatment area/s with an alternate area/s at equal or lesser value.
- Discounts only apply during the sale period, no rainchecks.
- Customers can only choose one of the cosmetic injections offers – not both.
- Micro + Peel + LED must be performed at the same appointment. Peel included in this package is Exfoliating Peel.
- Free Aesthetics Rx product is only valid on cosmetic injection packages. Excludes Luscious Lips
- Free Aesthetics Rx product is up to a value of $100. Excludes Anti-Ageing Regeneration Formula.
Rockingham Grand Opening Offer (from 13 August) :
- First 100 treated clients who have spent a minimum of $100 receive a goody bag valued at $155.
- Discounts only apply during sale period, no rainchecks.
- Pre-paid and completed services or purchased products are not eligible for refund.
- Offer valid for a limited time.
- Pre-paid treatments valid for 18 months.
- No further discounts apply.
- Not to be used in conjunction with any other offer.
- 50% off excludes, full and half body, add ons and skin programs.
- 10% off cosmetic injections excludes packages
Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, we ask all clients to respect our policy.
48 hrs notice is required for any appointment cancellations.
If less than 48 hrs notice is give, SILK Laser Clinics reserves the right to charge 25% of the treatment cost.
Appointments not attended may incur a charge of 25% of the treatment cost.
Pre-Paid appointments not attended may forfeit one treatment from their package.
BUYING ONLINE AT SILKLASER.COM.AU
Our website allows you to purchase laser hair removal treatments and skin treatments. We may update the use and access of online purchasing including but not limited to allowing you to book treatments online and opt in or opt out of the marketing material that we may provide to you. You agree and acknowledge that the use of, functionality of, and any promotions offered by us through, the customer portal may be modified at any time.
If you disagree with any part of the information that is requested, please do not use the customer portal purchases can be made by telephoning a clinic or in person at any SILK Laser Clinics. Failure to provide requested information during the online purchase may result in the transaction not going through.
You agree not to provide misleading, deceptive or false information. You agree to indemnify us against any claims made against us as a result of your non-compliance with these terms.