TERMS AND CONDITIONS
USING OUR WEBSITE
The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as a information resource for our real estate services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
CHILDREN AT SILK Laser Clinics
We love kids as much as we love safety! It is not safe for children under the age of 16 to be in our treatment rooms. We appreciate that it can be hard to schedule appointments around family commitments therefore, children may be left in our waiting areas. However, please be aware that we do not provide any supervision and we take no responsibility for the safety of your children if they are being left unattended. If you need to re-book please don’t hesitate to contact us so we can reschedule your appointment to a more suitable time.
PURCHASE AND REDEMPTION OF TREATMENTS
- Treatments/services are not transferrable to other individuals
- Pre-paid treatments are valid for 18 months from the date of purchase
- Pre-paid treatments are not valid at all SILK clinics. The following redemption rules apply for pre-paid treatments:
- South Australia: pre-paid treatments purchased in SA can be redeemed at any SILK clinic in SA
- Northern Territory: pre-paid treatments purchased in NT can be redeemed at any SILK clinic in NT
- Western Australia: pre-paid treatments purchased in WA can be redeemed at any SILK clinic in WA
- Tasmania: pre-paid treatments purchased in TAS can be redeemed at any SILK clinic in TAS
- Queensland: pre-paid treatments can only be used at the clinic at which they were purchased
- New South Wales: pre-paid treatments can only be used at the clinic at which they were purchased
- We require a minimum of 48 hours’ notice to cancel an appointment. Cancellations and no-shows within 48 hours will result in the retention of any deposits made, or the forfeit of the pre-paid treatment
- Refunds will be provided where required by Australian Consumer Law. Refunds are not applicable for change of mind
- You agree to be bound by these conditions by purchasing pre-paid treatments
PURCHASE OF RETAIL PRODUCTS
- Refunds will be provided where required by Australian Consumer Law. Refunds are not applicable for change of mind and/or possible allergic reaction
- You agree to be bound by these conditions by purchasing retail product
ADVERSE REACTION POLICY
SILK takes pride in all of our therapists and medical professionals, who are trained to the highest standard. In the unlikely event that you experience a side effect, SILK will require up to 12 weeks to investigate your concern. SILK require your full co-operation during this time, which may include weekly consultations for assessment, additional treatments and products (purchased by the client) as advised by your trained technician.
PRICE BEAT POLICY
We will beat a competitors advertised pricing on like for like services. Clients are not permitted to go back and forward between the competitor and SILK.
- Competitor must be located within the local area ie: not interstate. Must be within 10km radius of SILK Laser Clinics redeeming ‘Price Beat’
- May only purchase the same volume of skin treatments as advertised by the competitor. (Ie; Can’t purchase 10 of an introductory single treatment price)
- In every instance pricing must be cross checked and confirmed as an advertised price on the competitor’s website or via phone directly with the competitor.
- The client must disclose their request for a ‘Price Beat’ prior to treatment
LASER HAIR REMOVAL
- Will ‘Price Beat’ on all Medical Grade laser technology including Diode and Alexandrite
- Matching area for area
- Singles and course pricing
- PicoSure Laser only
- Area for area
- Microdermabrasion: – duration for duration, area for area
- LED Light Therapy – duration for duration, area for area
- Dermafrac Infusion – infusion for infusion, area for area
- Microneedling – Treatment for Treatment, area for area
- Laser Pigmentation Removal – Area for area
- Anti Wrinkle – same product only, unit for unit
- Dermal Fillers – Region for region, unit for unit
- The Price Promise will only apply to cosmetic injection treatments if the treatment requested by the client is necessary, indicated and recommended for the individual client by one of our medical practitioners following a full consultation and physical assessment.
The ‘Price Beat’ does not apply to payments received or treatment already undertaken
SILK LASER LIFETIME APPEARANCE PROMISE – LASER HAIR REMOVAL
At SILK, we are proud to stand behind our services, and we believe all of our clients deserve the best possible results. In most cases, six to eight treatments is all that it is required to achieve the desired result, but if further Laser Hair Removal treatments are needed after the completion of ten treatments, we promise to provide additional Laser Hair Removal treatments to you at 40% off for the rest of your lifetime!
Offer only applies to treatment on specific body part that has received the ten treatments and does not apply to any other area of the body.
40% discount applies to Full Priced treatments only and does not apply to specials or discounted pricing.
If customer has prepaid for 6 treatment course, 7th and 8th Rx treatment will be charged at full retail price.
Lifetime Appearance Promise Pricing only applies to single treatment areas only, not combination areas. Exceptions to this are Full Body and Chin/Lip treatments.
SILK LASER LIFETIME APPEARANCE PROMISE – LASER TATTOO REMOVAL
At SILK we are proud to stand behind our services, and we believe all of our clients deserve the best possible results. In most cases, ten treatments is all that is required to achieve maximum clearance of any tattoo.
However, if further Tattoo Removal treatments are needed after the completion of ten treatments, we promise to provide additional treatments to you at 40% off for the rest of your lifetime!*
SILK Laser Clinics does not guarantee 100% clearance of all tattoos as varying factors such as depth, type of ink and colour of ink can contribute to not having 100% clearance.
SILK GIFT CARDS
All gift vouchers must be sold by SILK Laser Clinics
Gift Vouchers expire 36 months after date of purchase
Gift Vouchers are non refundable
Gift Voucher must have serial number written on the voucher for the voucher to be valid.
Gift Voucher may still be used without original voucher if the client has the serial number.
Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. This card is: Redeemable for merchandise or services at SILK Laser Clinics. Not redeemable for cash; Must be redeemed before the expiry date shown on the card; will be void and will not be redeemed after expiry date.
Cannot be reloaded or increased after issue; is partially redeemable. Cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require difference to be paid by other method. We reserve the right to change any terms contained in these Terms and Conditions of Use.
It’s SALE time– from 20th December
- Discount only valid on selected treatments.
- Discounts apply to single treatment only. Clients can purchase as many as they like.
- Pre-Paid Treatments expire 18 months from date of purchase.
- Pre -Paid and completed services or purchased products are not eligible for refund
- No further discounts apply.
- Discounts do not apply to set skin programs or add ons.
- Clients cannot swap any treatment area/s with an alternate area/s at equal or lesser value.
- Discounts only apply during the sale period, no rainchecks.
Laser Hair Removal and Skin Treatments
- Applies to full priced treatments only
- Excludes Full Body, Half Body, Add-ons and Skin Programs
- 20% off applies to full-priced products only
- SILK products: 20% not applicable on 3, 4 or 5 pack discounts
- AestheticsRX: 20% not applicable on Buy 3 Get 1 Free
- 10% off is full priced items only – it excludes already discounted packages
- 10% off is included for full priced PRP (off $450 per treatment only)
- Cosmetic Injections cannot be pre-purchased
- Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
- For legal reasons, the product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.
- Hydroboost is not included as this is considered a package
WIN A YEAR OF SILK valued at $1588! (17-24 December 2019)
To enter a comment must be left on the SILK Laser Clinics Facebook or Instagram pages
Winner and Runners up will be selected on 24 December 2019 and contacted on January 2nd 2020 via a Facebook or Instagram Direct Message. If no correspondence is returned a new winner will be selected on January 9th.
Prizes valid on SILK RRP pricing.
- Discounts are only valid at SILK Brookside, Townsville and Fairfield Only
- Discounts cannot be used in conjunction with another offer
- 10% off Laser Hair Removal does not include half and full body and add ons
- 10% off Skin Treatments does not include add ons
- This offer can be removed at any time at the discretion of SILK Laser Clinics
- This offer can only be applied with proof of Defence Identification
SILK Loves New Client Offer:
- Treatments cannot be prepaid
- 10% off does not apply to packages
- Treatments cannot be prepaid
- Not available with any other offer
- New Clients Only. A customer will be deemed a new client if they have not had a cosmetic injection treatment.
Laser Hair Removal and Skin:
- Offer applicable to new clients only. A customer will be deemed a new client if they have not had a treatment in the applicable category at a SILK clinic previously. For example, a current SILK customer who has had a laser hair removal treatment at SILK, but no skin treatment, would be considered a new skin client and would be eligible for the Skin Treatment offer. The customer would not be eligible for any of the Laser Hair Removal offers as they are a current laser hair removal client.
- First treatment only. Regular pricing applies for second treatment onwards.
- Treatments cannot be prepaid, and treatment and payment must take place before the expiry date.
- Excludes add-ons
SILK PREPAID COURSES
SILK Laser Clinics offers a variety of discounts on prepaid courses:
Laser Hair Removal & Microdermabrasion
– a 25% discount for a course of 6 x treatments are paid for upfront for each individual body part
– a 30% discount if a course of 8 or more treatments are paid upfront for each individual body part
Laser Tattoo Removal
– a 10% discount for a course of 4 x treatments are paid for upfront for each individual tattoo
– a 15% discount if a course of 6 x more treatments are paid upfront for each individual tattoo
Laser Pigment Removal
– a 10% discount for a course of 2 x treatments are paid for upfront for each individual tattoo
– a 20% discount if a course of 4 x more treatments are paid upfront for each individual tattoo
Prepaid courses are non transferable and are nonrefundable.
Prepaid value can not be exchange for a different body part or treatment.
Prepaid courses can not be split or shared.
All prepaid Course treatments expire 18 months from purchase.
Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, we ask all clients to respect our policy.
48 hrs notice is required for any appointment cancellations.
If less than 48 hrs notice is give, SILK Laser Clinics reserves the right to charge 25% of the treatment cost.
Appointments not attended may incur a charge of 25% of the treatment cost.
Pre-Paid appointments not attended may forfeit one treatment from their package.
BUYING ONLINE AT SILKLASER.COM.AU
Our website allows you to purchase laser hair removal treatments and skin treatments. We may update the use and access of online purchasing including but not limited to allowing you to book treatments online and opt in or opt out of the marketing material that we may provide to you. You agree and acknowledge that the use of, functionality of, and any promotions offered by us through, the customer portal may be modified at any time.
If you disagree with any part of the information that is requested, please do not use the customer portal purchases can be made by telephoning a clinic or in person at any SILK Laser Clinics. Failure to provide requested information during the online purchase may result in the transaction not going through.
You agree not to provide misleading, deceptive or false information. You agree to indemnify us against any claims made against us as a result of your non-compliance with these terms.
AFTERPAY & ZIP PURCHASES
To purchase with Afterpay or Zip, a minimum of $100 must be reached with all purchases made in clinic or online.