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TERMS AND CONDITIONS

This web site is owned and operated by SILK Laser Clinics PTY LTD and will be referred to as “We”, “our” and “us” in this Terms of Use policy. By using this site, you agree to the Terms & Conditions of this web site (‘the web site’), which is set out on this web site page.

USING OUR WEBSITE

When using this web site you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time.Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website.If you do not wish to be bound by these terms and conditions then you may not use our website.You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.

COPYRIGHT

The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as a information resource for our real estate services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.

CHILDREN AT SILK Laser Clinics

We love kids as much as we love safety! It is not safe for children under the age of 16 to be in our treatment rooms. We appreciate that it can be hard to schedule appointments around family commitments therefore, children may be left in our waiting areas. However, please be aware that we do not provide any supervision and we take no responsibility for the safety of your children if they are being left unattended. If you need to re-book please don’t hesitate to contact us so we can reschedule your appointment to a more suitable time.

REDEMPTION OF TREATMENTS

Treatments purchased at SILK Laser Clinics are not redeemable at The Laser Lounge clinics


PRICE BEAT POLICY

We will beat a competitors advertised pricing on like for like services. Clients are not permitted to go back and forward between the competitor and SILK.

  • Competitor must be located within the local area ie: not interstate. Must be within 10km radius of SILK Laser Clinics redeeming ‘Price Beat’
  • May only purchase the same volume of skin treatments as advertised by the competitor. (Ie; Can’t purchase 10 of an introductory single treatment price)
  • In every instance pricing must be cross checked and confirmed as an advertised price on the competitor’s website or via phone directly with the competitor.
  • The client must disclose their request for a ‘Price Beat’ prior to treatment

LASER HAIR REMOVAL

  • Will ‘Price Beat’ on all Medical Grade laser technology including Diode and Alexandrite
  • Matching area for area
  • Singles and course pricing

TATTOO REMOVAL

  • PicoSure Laser only
  • Area for area

SKIN TREATMENTS

  • Microdermabrasion: – duration for duration, area for area
  • LED Light Therapy – duration for duration, area for area
  • Dermafrac Infusion – infusion for infusion, area for area
  • Microneedling – Treatment for Treatment, area for area
  • Laser Pigmentation Removal – Area for area

COSMETIC INJECTIONS

  • Anti Wrinkle – same product only, unit for unit
  • Dermal Fillers – Region for region, unit for unit
  • The Price Promise will only apply to cosmetic injection treatments if the treatment requested by the client is necessary, indicated and recommended for the individual client by one of our medical practitioners following a full consultation and physical assessment.

The ‘Price Beat’ does not apply to payments received or treatment already undertaken


SILK LASER LIFETIME APPEARANCE PROMISE – LASER HAIR REMOVAL

At SILK, we are proud to stand behind our services, and we believe all of our clients deserve the best possible results. In most cases, six to eight treatments is all that it is required to achieve the desired result, but if further Laser Hair Removal treatments are needed after the completion of ten treatments, we promise to provide additional Laser Hair Removal treatments to you at 40% off for the rest of your lifetime!

Offer only applies to treatment on specific body part that has received the ten treatments and does not apply to any other area of the body.

40% discount applies to Full Priced treatments only and does not apply to specials or discounted pricing.

If customer has prepaid for 6 treatment course, 7th and 8th Rx treatment will be charged at full retail price.

Lifetime Appearance Promise Pricing only applies to single treatment areas only, not combination areas. Exceptions to this are Full Body and Chin/Lip treatments.

SILK LASER LIFETIME APPEARANCE PROMISE – LASER TATTOO REMOVAL

At SILK we are proud to stand behind our services, and we believe all of our clients deserve the best possible results. In most cases, ten treatments is all that is required to achieve maximum clearance of any tattoo.

However, if further Tattoo Removal treatments are needed after the completion of ten treatments, we promise to provide additional treatments to you at 40% off for the rest of your lifetime!*

SILK Laser Clinics does not guarantee 100% clearance of all tattoos as varying factors such as depth, type of ink and colour of ink can contribute to not having 100% clearance.

SILK GIFT CARDS

All gift vouchers must be sold by SILK Laser Clinics
Gift Vouchers expire 36 months after date of purchase

Gift Vouchers are non refundable
Gift Voucher must have serial number written on the voucher for the voucher to be valid.
Gift Voucher may still be used without original voucher if the client has the serial number.

Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. This card is: Redeemable for merchandise or services at SILK Laser Clinics. Not redeemable for cash; Must be redeemed before the expiry date shown on the card; will be void and will not be redeemed after expiry date.

Cannot be reloaded or increased after issue; is partially redeemable. Cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require difference to be paid by other method. We reserve the right to change any terms contained in these Terms and Conditions of Use.

SILK PREPAID COURSES

SILK Laser Clinics offers a variety of discounts on prepaid courses:

Laser Hair Removal & Microdermabrasion

– a 25% discount for a course of 6 x treatments are paid for upfront for each individual body part

– a 30% discount if a course of 8 or more treatments are paid upfront for each individual body part

Laser Tattoo Removal

– a 10% discount for a course of 4 x treatments are paid for upfront for each individual tattoo

– a 15% discount if a course of 6 x more treatments are paid upfront for each individual tattoo

Laser Pigment Removal

– a 10% discount for a course of 2 x treatments are paid for upfront for each individual tattoo

– a 20% discount if a course of 4 x more treatments are paid upfront for each individual tattoo

Prepaid courses are non transferable and are nonrefundable.
Prepaid value can not be exchange for a different body part or treatment.
Prepaid courses can not be split or shared.

All prepaid Course treatments expire 18 months from purchase.

SILK Loves New Client Offer:

Cosmetic Injections:

  • Treatments cannot be prepaid
  • 10% off does not apply to packages
  • Treatments cannot be prepaid
  • Not available with any other offer
  • New Clients Only. A customer will be deemed a new client if they have not had a cosmetic injection treatment.

Laser Hair Removal and Skin:

  • Offer applicable to new clients only.  A customer will be deemed a new client if they have not had a treatment in the applicable category at a SILK clinic previously.  For example, a current SILK customer who has had a laser hair removal treatment at SILK, but no skin treatment, would be considered a new skin client and would be eligible for the Skin Treatment offer.  The customer would not be eligible for any of the Laser Hair Removal offers as they are a current laser hair removal client.
  • First treatment only.  Regular pricing applies for second treatment onwards.
  • Treatments cannot be prepaid, and treatment and payment must take place before the expiry date.
  • Excludes add-ons

Get Skin Fit – From 12th July 2019

  • Discount only valid on selected treatments
  • Pre-Paid Treatments expire 18 months from date of purchase
  • No further discounts apply.
  • Discounts do not apply to set laser hair removal packages or add ons.
  • Clients cannot swap any treatment area/s with an alternate area/s at equal or lesser value.
  • Discounts only apply during the sale period, no rainchecks.

Cosmetic Injection promotion from 18 June 2019:
FREE SKIN TREATMENT
Valued up to $200
With Any Cosmetic Injection package valued over $500
Valid on any Full Priced Skin Treatment to the value of $200 (Including but not limited to  LED Light Therapy, Microdermabrasion, Dermal Peel, Vascular, Laser Pigmentation Removal)
Not all treatments available at all clinics
Excludes treatment add ons to selected skin treatment.
Client may pay for add ons to treatment if they choose to.
Treatment must be undertaken at Cosmetic Injection two week review only. Cannot be redeemed at any other time.

SA ONLY: Aesthetics Rx Skin Care promotion

  • Redeemable 15 July – 15 August 2019.
  • Client must not have purchased an Aesthetics Rx product previously.
  • Discount cannot be used on more than one product.
  • Customer must show SMS to be eligible to receive the discount
  • Cannot be used in conjunction with the Buy 3, get 1 free offer.

CANCELLATION POLICY

Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, we ask all clients to respect our policy.

48 hrs notice is required for any appointment cancellations.
If less than 48 hrs notice is give, SILK Laser Clinics reserves the right to charge 25% of the treatment cost.

Appointments not attended may incur a charge of 25% of the treatment cost.

Pre-Paid appointments not attended may forfeit one treatment from their package.

Cosmetic Injection promotion from 18 June 2019:
FREE SKIN TREATMENT
Valued up to $200
With Any Cosmetic Injection package valued over $500
Valid on any Full Priced Skin Treatment to the value of $200 (Including but not limited to  LED Light Therapy, Microdermabrasion, Dermal Peel, Vascular, Laser Pigmentation Removal)
Not all treatments available at all clinics
Excludes treatment add ons to selected skin treatment.
Client may pay for add ons to treatment if they choose to.
Treatment must be undertaken at Cosmetic Injection two week review only. Cannot be redeemed at any other time.

BUYING ONLINE AT SILKLASER.COM.AU

Our website allows you to purchase laser hair removal treatments and skin treatments. We may update the use and access of online purchasing including but not limited to allowing you to book treatments online and opt in or opt out of the marketing material that we may provide to you. You agree and acknowledge that the use of, functionality of, and any promotions offered by us through, the customer portal may be modified at any time.

If you disagree with any part of the information that is requested, please do not use the customer portal purchases can be made by telephoning a clinic or in person at any SILK Laser Clinics. Failure to provide requested information during the online purchase may result in the transaction not going through.

You agree not to provide misleading, deceptive or false information. You agree to indemnify us against any claims made against us as a result of your non-compliance with these terms.

You agree and acknowledge that our standards terms for the purchase of laser hair removal treatments and skin treatments, along with our Cancellation and Refunds policy and Privacy Policy apply to all purchases via the website.

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