TERMS AND CONDITIONS
USING OUR WEBSITE
The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as a information resource for our real estate services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
CHILDREN AT SILK Laser Clinics
We love kids as much as we love safety! It is not safe for children under the age of 16 to be in our treatment rooms. We appreciate that it can be hard to schedule appointments around family commitments therefore, children may be left in our waiting areas. However, please be aware that we do not provide any supervision and we take no responsibility for the safety of your children if they are being left unattended. If you need to re-book please don’t hesitate to contact us so we can reschedule your appointment to a more suitable time.
PRICE BEAT POLICY
We will beat a competitors advertised pricing on like for like services. Clients are not permitted to go back and forward between the competitor and SILK.
- Competitor must be located within the local area ie: not interstate.
- May only purchase the same volume of skin treatments as advertised by the competitor. (Ie; Can’t purchase 10 of an introductory single treatment price)
- In every instance pricing must be cross checked and confirmed as an advertised price on the competitor’s website or via phone directly with the competitor.
- The client must disclose their request for a ‘Price Beat’ prior to treatment
LASER HAIR REMOVAL
- Will ‘Price Beat’ on all Medical Grade laser technology including Diode and Alexandrite
- Matching area for area
- Singles and course pricing
- PicoSure Laser only
- Area for area
- Microdermabrasion: – duration for duration, area for area
- LED Light Therapy – duration for duration, area for area
- Dermafrac Infusion – infusion for infusion, area for area
- Microneedling – Treatment for Treatment, area for area
- Laser Pigmentation Removal – Area for area
- Anti Wrinkle – Botox for Botox only, unit for unit
- Dermal Fillers – Region for region, unit for unit
The ‘Price Beat’ does not apply to payments received or treatment already undertaken
SILK LASER LIFETIME APPEARANCE PROMISE – LASER HAIR REMOVAL
At SILK, we are proud to stand behind our services, and we believe all of our clients deserve the best possible results. In most cases, six to eight treatments is all that it is required to achieve the desired result, but if further Laser Hair Removal treatments are needed after the completion of ten treatments, we promise to provide additional Laser Hair Removal treatments to you at 40% off for the rest of your lifetime!
Offer only applies to treatment on specific body part that has received the ten treatments and does not apply to any other area of the body.
40% discount applies to Full Priced treatments only and does not apply to specials or discounted pricing.
If customer has prepaid for 6 treatment course, 7th and 8th Rx treatment will be charged at full retail price.
Lifetime Appearance Promise Pricing only applies to single treatment areas only, not combination areas. Exceptions to this are Full Body and Chin/Lip treatments.
SILK LASER LIFETIME APPEARANCE PROMISE – LASER TATTOO REMOVAL
At SILK, we are proud to stand behind our services, and we believe all of our clients deserve the best possible results. In most cases, six treatments is all that it is required to achieve maximum clearance of any tattoo.
However, if further Tattoo Removal treatments are needed after the completion of six treatments, we promise to provide up to an additional four Tattoo Removal treatments to you completely FREE to achieve maximum clearance for that tattoo! That’s our Lifetime Appearance Promise to you!
If a tattoo requires more than 6 treatments, the tattoo will continue to be treated for up 4 more treatments until maximum clearance can be reached. SILK Laser Clinics does not guarantee 100% clearance of all tattoos as varying factors such as depth, type of ink and colour of ink can contribute to not having 100% clearance.
SILK GIFT CARDS
All gift vouchers must be sold by SILK Laser Clinics
Gift Vouchers expire 36 months after date of purchase
Gift Vouchers are non refundable
Gift Voucher must have serial number written on the voucher for the voucher to be valid.
Gift Voucher may still be used without original voucher if the client has the serial number.
Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. This card is: Redeemable for merchandise or services at SILK Laser Clinics. Not redeemable for cash; Must be redeemed before the expiry date shown on the card; will be void and will not be redeemed after expiry date.
Cannot be reloaded or increased after issue; is partially redeemable. Cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require difference to be paid by other method. We reserve the right to change any terms contained in these Terms and Conditions of Use.
SILK PREPAID COURSES
SILK Laser Clinics offers a variety of discounts on prepaid courses:
Laser Hair Removal & Microdermabrasion
– All advertised specials and combination areas advertising “brazilian” in the treatment refers to female brazilian pricing. For male brazilian pricing, please add $25 to the package price or combination area.
– a 25% discount for a course of 6 x treatments are paid for upfront for each individual body part
– a 30% discount if a course of 8 or more treatments are paid upfront for each individual body part
Laser Tattoo Removal
– a 10% discount for a course of 4 x treatments are paid for upfront for each individual tattoo
– a 15% discount if a course of 6 x more treatments are paid upfront for each individual tattoo
Laser Pigment Removal
– a 10% discount for a course of 2 x treatments are paid for upfront for each individual tattoo
– a 20% discount if a course of 4 x more treatments are paid upfront for each individual tattoo
Prepaid courses are non transferable and are nonrefundable.
Prepaid value can not be exchange for a different body part or treatment.
Prepaid courses can not be split or shared.
All prepaid Course treatments expire 36 months from purchase.
2018 CURRENT SPECIALS
Make your Mark Sale
No further Discounts apply
Discounts apply to single treatment only, clients can purchase as many as they like
Discounts only apply during the sale period, no rainchecks
Discounts do NOT apply to Add ons, Skin Care retail packs, skin programs or injectables packages
Pre-Paid Treatments expire 36 months from the date of purchase
Pre-paid and completed services or purchased products are not eligible for refund
- Add Ons can only be purchased for the matching service area, i.e. LHR Add Ons are applicable to LHR Treatments ONLY
- Add Ons can be purchased at any time and can be pre-paid, however further discounts do NOT apply
- Only 1 Add On applies to 1 full priced area, the number of add ons must not exceed the number of full priced items available on file.
Laser Hair Removal:
- Lifetime Appearance Promise Applies to Standard Single Treatment Price once 10 treatments have been completed in the same treatment area.
- Combination Treatment areas must be treated at the same appointment.
- Full Body includes all body areas plus the face, all areas must be treated at the same appointment.
- Lower Body includes all treatment areas from the navel/buttocks down, all areas must be treated at the same appointment.
- Upper Body includes all treatment areas from the navel/buttocks up, all areas must be treated at the same appointment.
- Clients are unable to pre-pay for Injectables.
- Injectables packages must be used at the same appointment, any unused products remaining from Injectables Package are void
Laser Tattoo Removal:
- Lifetime Appearance Promise applies to clients that have had 6 treatments on a single tattoo could be eligible for 4 FREE Treatments on that tattoo. Treatments are at the discretion of the technician and clinic manager depending on if it is possible to achieve greater clearance of the tattoo.
- Clients will receive a 10% discount on any additional skin care purchased, this discount is only applicable or the duration of the program and expires once the final Observ review has been completed
- Treatment modalities are NOT interchangeable and Skin Care can NOT be swapped or exchanged
- Treatment visits MUST follow the protocol outlined in the Programs Protocol
Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, we ask all clients to respect our policy.
48 hrs notice is required for any appointment cancellations.
If less than 48 hrs notice is give, SILK Laser Clinics reserves the right to charge 25% of the treatment cost.
Appointments not attended may incur a charge of 25% of the treatment cost.
Pre-Paid appointments not attended may forfeit one treatment from their package.